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General FAQ
1. What is SAKEZEN?
SAKEZEN is an online boutique specializing in premium Japanese sake. We are a licensed online alcohol retailer based in Southern California, USA. We offer a curated selection of artisanal sake, carefully chosen by our certified sake sommeliers to bring you the best of Japan's sake culture.
2. Where do you ship?
We currently ship only within the United States, to states that allow alcohol shipments from out of state. For a complete list of eligible states and more information, please refer to our Shipping Policy.
3. How long does it take for my order to ship?
Orders are typically processed and shipped within two business days of receipt. For more information, please see our Shipping Policy.
4. What is your return policy?
Due to alcohol regulations, we do not accept returns or exchanges for any products once they have been shipped. Exceptions are made for damaged or incorrect items. For more details, please see our Return Policy.
5. Can I get help choosing the right sake?
Absolutely! Our certified sake sommeliers are here to help you find the perfect bottle based on your preferences. If you're unsure where to start, feel free to contact our customer service team for personalized recommendations.
6. What certifications do your staff hold?
Our team includes certified sake sommeliers (SSI International Kikisake-Shi), ensuring that every recommendation is informed by deep knowledge and a passion for sake.
7. How should I store my sake?
We recommend storing your sake in the refrigerator if possible. If refrigeration is not an option, store it in a cool, dark place away from direct sunlight. Once opened, sake should be refrigerated and consumed within a week for the best experience.
8. Do you sell anything besides sake?
Yes, we also offer a selection of exquisite sake glasses from time to time. These glasses are chosen to enhance your sake-drinking experience and complement our collection.
9. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, changes are no longer possible.
10. How do I contact customer service?
You can contact our customer service team via email at support@sakezen.us or through our contact page. We are always here to assist you with any questions or concerns.
SAKEZEN is an online boutique specializing in premium Japanese sake. We are a licensed online alcohol retailer based in Southern California, USA. We offer a curated selection of artisanal sake, carefully chosen by our certified sake sommeliers to bring you the best of Japan's sake culture.
2. Where do you ship?
We currently ship only within the United States, to states that allow alcohol shipments from out of state. For a complete list of eligible states and more information, please refer to our Shipping Policy.
3. How long does it take for my order to ship?
Orders are typically processed and shipped within two business days of receipt. For more information, please see our Shipping Policy.
4. What is your return policy?
Due to alcohol regulations, we do not accept returns or exchanges for any products once they have been shipped. Exceptions are made for damaged or incorrect items. For more details, please see our Return Policy.
5. Can I get help choosing the right sake?
Absolutely! Our certified sake sommeliers are here to help you find the perfect bottle based on your preferences. If you're unsure where to start, feel free to contact our customer service team for personalized recommendations.
6. What certifications do your staff hold?
Our team includes certified sake sommeliers (SSI International Kikisake-Shi), ensuring that every recommendation is informed by deep knowledge and a passion for sake.
7. How should I store my sake?
We recommend storing your sake in the refrigerator if possible. If refrigeration is not an option, store it in a cool, dark place away from direct sunlight. Once opened, sake should be refrigerated and consumed within a week for the best experience.
8. Do you sell anything besides sake?
Yes, we also offer a selection of exquisite sake glasses from time to time. These glasses are chosen to enhance your sake-drinking experience and complement our collection.
9. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, changes are no longer possible.
10. How do I contact customer service?
You can contact our customer service team via email at support@sakezen.us or through our contact page. We are always here to assist you with any questions or concerns.
