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Returns
At SAKEZEN, we take great care in selecting, packing, and shipping our products to ensure that they arrive in perfect condition. Due to the nature of alcohol sales and the strict regulations regarding alcohol returns, we are unable to accept returns or exchanges for any products once they have been shipped. We appreciate your understanding in this matter.
Exceptions are made in the event of damaged or incorrect items. If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 48 hours of receipt. We will work with you to resolve the issue as quickly as possible, either by offering a replacement or issuing a refund, based on the circumstances.
Please note that we are unable to accept returns for any other reasons, including changes of mind or preference. All sales are final.
If you have any questions or concerns about your order, our customer service team is here to assist you. Thank you for your understanding and for choosing SAKEZEN.
